By Stefani Heisler, PA-C | Owner & Aesthetic Specialist, Simply You By Stef
Reader Question
Amanda, 33, a new mom in Winter Park, asks:
“I’ve never been to a medspa, and I’m honestly intimidated. What should I expect from a first appointment—and how do I know if it’s even right for me?”
Walking into a medspa for the first time can feel exciting… and a little intimidating. Maybe you’ve thought about getting Botox, a facial, or a skin consultation but weren’t sure what to expect—or whether you’d be pressured into something you didn’t ask for.
At Simply You by Stef, we believe your first appointment should feel like the start of a relationship, not a transaction. Whether you’re seeking your first-ever wrinkle treatment or just want advice on how to upgrade your skincare, we’re here to guide, educate, and co-create a plan that feels good for you.
Here’s what really happens behind the scenes—and why you have nothing to worry about.
What You Should Know
No one walks in knowing everything. And that’s okay—we’re here to help.
Your First Visit Includes:
- Warm welcome & intake forms
- One-on-one consultation with Stefani and/or Nathalie, depending on your needs
- Medical history review & skin assessment
- Discussion of your goals, concerns, and lifestyle
- Custom treatment or skincare plan proposal
- Time for questions (and answers that don’t rush you)
This isn’t a “sales pitch.” It’s an honest conversation rooted in expertise and trust. We treat everyone—from first-timers to regulars—with the same thoughtful approach.
Expert Insight
“My goal in a consultation is never to ‘sell’ someone a treatment. It’s to empower them to understand what’s possible—and what isn’t. I want you to leave more informed, more comfortable, and more excited about your options.”
— Stefani Heisler, PA-C
Industry Insight
According to the American Med Spa Association (AmSpa), client satisfaction and long-term retention are highest in practices that offer personalized consultations—not “menu-based” recommendations.
Surveys show:
- 73% of new clients are unsure what they need at first
- 82% prefer having multiple treatment options explained
- 95% feel more confident moving forward after an educational, low-pressure experience
Real Client Perspective
“I was nervous I’d feel pressured or judged. Instead, Stef sat with me for 45 minutes, explained how my skin was changing, and gave me options that worked for me. I didn’t even do a treatment that day—but I booked one the following week because I felt ready.”
— Maggie, 37
What to Expect: Step-by-Step
| Step | What Happens | What You Do |
| Arrival | Greeted by our front desk team, complete intake forms | Bring a list of your skincare products |
| Consultation | Skin exam, discussion of goals, lifestyle, budget | Ask questions, share concerns freely |
| Education | Learn about treatment options, downtime, results | Take notes or ask for a printed plan |
| Plan Building | Receive a customized treatment and/or skincare strategy | Decide if you’d like to begin that day |
| Check Out | Book follow-up or take time to consider your options | No pressure to commit on the spot |
Common Questions We Hear
“Will I be pressured to do something today?”
Absolutely not. We offer, educate, and support—you decide when and how to move forward.
“What if I just want skincare?”
Great! We love helping clients build skin routines, whether or not they pursue treatments. Our expert aesthetician, Nathalie, is a great resource for all things skincare!
“Do I need to come makeup-free?”
It’s helpful, but not required. We’ll cleanse your skin before any evaluation or treatment.
“Will it hurt?”
Most services are low-discomfort. If not, we offer numbing options and walk you through every step.
Final Thoughts
Your first medspa appointment shouldn’t feel scary—it should feel like the beginning of a new relationship with your skin and your aging gracefully plan.
We’re not here to change your face. We’re here to understand your vision, support your skin journey, and help you feel confident—whatever that looks like for you.
Whether you leave with a bag of skincare, a few injections, or just new knowledge, you’ll always be welcomed back with open arms (and glowing skin).
Ask Stef!
New to medspas? Nervous about booking?
Email: AskStef@SimplyYouByStef.com
Follow: @SimplyYouByStef
Subscribe: to Simply Skin by Stef
Forward: this to a friend who’s been talking about “doing something soon”
If we feature your question, you’ll receive a 15-minute relaxing mask add-on to your first appointment!
